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GETTING STARTED
6 Articles
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How do I start?
Do you accept international customers?
What makes Kotori jewelry different?
Can I customize pieces?
What are your Vendor Requirements?
JEWELRY QUESTIONS
6 Articles
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Can the image get wet once it's set...
Is that resin you use?
How is the jewelry packaged?
Is the jewelry listed in your sterling s...
Do You Sell Lockets?
WHOLESALE QUESTIONS
8 Articles
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Can I set my own pricing?
How much should I mark up the jewelry?
Why do I have to log in to view pricing?
Is there a minimum order?
What's your turnaround time?
TROUBLESHOOTING
4 Articles
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Can't Access the Editable Files
Can't View Pricing
Can't Log In
Sale Code Not Working
GENERAL QUESTIONS
8 Articles
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What do you charge for shipping?
What kind of warranty do you have on you...
How many letters fit on a stamped charm?
Can you stamp on the back of a stamped c...
Will my jewelry tarnish?
ORDERING QUESTIONS
5 Articles
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Will you adjust my images?
Will you crop my image?
Do you have templates for the charms?
What is the best file format, resolution...
How are your images printed?
Contact Us
Email Us
Our Customer Service Hours
Monday - Thursday 9-5pm EST
Fridays 9-3pm EST
info@mykotori.com
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